The podcast discusses the challenges and insights an executive should consider when embarking on a change programme. Niall and Dan emphasise that executives need to clearly communicate their vision and strategy to their staff, and connect it with their purpose.
Winning the hearts and minds of the staff is crucial to the success of the programme, and executives need to consider how they can engage and measure their workforce's engagement throughout the programme.
The conversation also touches on the disruptive nature of change and the need to continue delivering results while undergoing change.
Finally, they discuss the importance of frontline workers who take great pride in maintaining their services and suggest that executives need to recognise this pride and work with these individuals to achieve their goals.
Here's a summary of key takeaways:
- Clear communication of vision and strategy
- Winning the hearts and minds of staff
- Engagement and measurement of workforce engagement
- Delivering results during change
- Recognizing the importance of frontline workers
